If you have a life-threatening emergency, immediately call 911.
National Veterans Helpline
During a crisis situation, Veterans with urgent care needs requiring continuing care may contact any VA facility by dialing 1-800-507-4571. This telephone number may also be used by families and friends requiring information about patients from those VA facilities affected by natural and man-made disasters. Veterans may call with questions such as where to access health care, how to receive their prescription drugs, or any other concerns they may have about their care.
VA Network Telecare Center Hotline
Veterans who need medical advice may call the VA Network Telecare Center Hotline at (713) 794-8985 or toll-free 1-800-639-5137. Registered nurses, pharmacists, and administrative clerks are ready to answer Veteran health care questions 24 hours a day, seven days a week. The VA Network Telecare Center is not for life-threatening emergencies.
All VA employees, who evacuate an area because of a natural or man-made disaster, are required to check in with their status, location, and contact information by calling 1-866-233-0152. During a crisis situation, operators are available 24 hours, seven days a week. You must call as soon as you have made evacuation plans and have contact information available or within 48 hours of the crisis situation.