Nurses Missy Watson, L.V.N. (left) and Alethia Gallien, L.V.N. greet Veterans as they enter the Richmond VA Outpatient Clinic.
Friday, February 17, 2012
RICHMOND, TX – The Richmond VA Outpatient Clinic is making a difference in the lives of Veterans in the Ft. Bend area, but not as many as the staff would like. In fact, the clinic only sees about 170 patients a week.
Activated on May 14, 2010, the clinic is staffed to see twice that many. The nearly 10,000 square-foot facility provides primary health care, mental health care, audiology, laboratory, and X-ray services. Emergency medication needs are met on a local contract basis.
The Department of Veterans Affairs estimates there are approximately 22,000 Veterans living in Ft. Bend County.
Patient feedback about the Richmond VA Outpatient Clinic has been very positive and the staff has received high marks on patient satisfaction surveys.
“I am very happy with the exceptional group of professionals at the Richmond Clinic. Every person I had direct contact with displayed the very best of qualities,” said one Veteran. “They were all courteous, friendly, and genuinely concerned about my health needs. I have found a home here and thank you for your excellent choice of health providers.”
A satellite of Houston’s Michael E. DeBakey VA Medical Center (MEDVAMC), the Richmond VA Outpatient Clinic is located at 22001 Southwest Freeway, Suite 200. This is the professional building near OakBend Medical Center, close to U.S. Route 59.
Veterans may determine their eligibility for benefits and enroll for VA health care at the clinic, online by visiting www.1010ez.med.va.gov, or by calling toll-free 1-877-222-VETS (8387), Monday through Friday, 7 a.m. – 7 p.m.
“My doctor at the Richmond Clinic is the best I have ever had,” said another Veteran. “The man who assisted me with my registration was also extremely helpful and considerate.”
Health care at the clinic is provided by an engaged, collaborative team that supports learning, discovery, and continuous improvement with a focus on providing the highest quality health care possible to Veterans. In conversations with members of the clinic’s health care team, the value of teamwork is a major theme.
“I like knowing that I can rely on the members of the staff to help our Veterans and each other,” said Nurse Manager Aixa Lebron-Marquez, B.S.N., R.N., C.R.R.N. “Since we all have different experiences in health care, we use each other as resources. We have six LVNs [Licensed Vocational Nurses], an audiologist, two registered nurses, two physicians, a physician assistant, a social worker, a clinical pharmacist, a full-time psychiatrist, and great support staff to lean on. We are very proud of the services we offer for our Nation’s heroes.”
The clinic is open Monday through Friday, 8 a.m. to 4:30 p.m. For more information about the Richmond VA Outpatient Clinic or to make an appointment, call 832-595-7700 or toll-free 1-800-553-2278, ext. 12800.
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Awarded re-designation for Magnet Recognition for Excellence in Nursing Services in 2008, the Michael E. DeBakey VA Medical Center serves as the primary health care provider for more than 130,000 Veterans in southeast Texas and provides some of the most complex care within the VA Health Care System. The DeBakey VA employs nearly 3,600 staff and is one of 49 institutions within the prestigious Texas Medical Center, one of the largest health and research centers in the world. The DeBakey VA is home to a Post Traumatic Stress Disorder Clinic; Network Polytrauma Center; award-winning Cardiac and General Surgery Program; Liver Transplant Center; Epilepsy and Cancer Centers of Excellence; Substance Abuse Disorder Quality Enhancement Research Initiative; Health Services Research & Development Center of Excellence; Rehabilitation Research of Excellence focusing on mild to moderate traumatic brain injury; Mental Illness Research, Education and Clinical Center; $26.8 million Research and Development Program; and Parkinson’s Disease Research, Education, and Clinical Center. The hospital offers sophisticated, cutting-edge technology such as PET/CT imaging, the Evident™ microwave ablation system, a CyberKnife®, a Varian Trilogy linear accelerator, a Philips Wide Bore Computed Tomography Simulator, the OR•Control System, the Abiomed Impella 2.5 catheter-based heart pump, and the Sapien heart valve. For more than 50 years, the DeBakey VA has served as the primary teaching facility for our major affiliate, Baylor College of Medicine and operates the largest VA residency program in the nation with 270 residents. Each academic year, more than 2,179 students are trained through 194 affiliation agreements with institutions of higher learning. Including the outpatient clinics in Beaumont, Conroe, Galveston, Houston, Lufkin, Richmond, and Texas City, MEDVAMC outpatient clinics logged almost 1.3 million outpatient visits in fiscal year 2011. For the latest news releases and information about the MEDVAMC, visit www.houston.va.gov.