Are you tired of leaving messages or playing phone tag with your VA health care provider?
A new secure, online communication tool called “Secure Messaging” is now available for Veterans at the Michael E. DeBakey VA Medical Center (MEDVAMC) through the VA’s My HealtheVet website at www.myhealth.va.gov.
This new communication tool offers guaranteed response to routine matters and a direct line to your health care provider.
With Secure Messaging, patients have 24-hour access to their Health Care Team, feel more in control of their care, and enjoy personalized attention from their health care provider.
In early July 2011, Secure Messaging will also be available at the VA outpatient clinics in Beaumont, Conroe, Galveston, Lufkin, Richmond, and Texas City.
For health care providers, this access improves the patient/provider collaboration by increasing the opportunities for information sharing. More importantly, Secure Messaging minimizes telephone tag, saves time, and uses the VA’s electronic patient record system to streamline recordkeeping.
“Securing Messaging enables my patients to reach me whenever it is convenient for them. They can send a message before they go to work and when they get home, the answer is waiting. This new tool lets the patient focus on what is important to them, instead of waiting for a phone call or their next appointment,” said Ikedieze Chukwu, M.D., Primary Care physician. “This is an excellent tool that greatly improves communication with my patients.”
If you are a Veteran patient at a VA facility using My HealtheVet, you will notice a new Secure Messaging Tab. You can find out if your health care team is using Secure Messaging by creating a new message. If you see the name of one of your providers as a choice in the “To” field, then you know you can send a message to the health care team led by your provider.
“I can easily contact my patients with lab results, address specific medical concerns, and even refill medications before they arrive for their next appointment,” said Carol Sparks, R.N. “This time-saving feature is great for both my patients and our clinical staff.”
To take advantage of Secure Messaging, register at www.myhealth.va.gov and begin the In-Person Authentication (IPA) process. This ensures your personal information remains secure over the Internet. To complete the IPA process, visit your Primary Care Clinic or the Release of Information Office at MEDVAMC, or any VA outpatient clinic.
For more information about Secure Messaging, contact Curtis Bergeron, My HealtheVet Coordinator, at 713-791-1414, ext. 6348 or firstname.lastname@example.org.