The Joint Commission accreditation

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THE JOINT COMMISSION ACCREDITATION
PARTICIPATION REQUIREMENTS (APRs)

APR 8

Specific requirements for:

• participation in the accreditation process and
• maintaining accreditation

APR 8 states:

The hospital provides notice to its public that when an individual has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the hospital's management. If the concerns cannot be resolved through the hospital, the individual is to be encouraged by the hospital to contact the Joint Commission by calling 1/800-994-6610 or by e-mailing complaint@jointcommission.org.

How MEDVAMC complies:

• Information on complaints/unresolved complaints, including The Joint Commission contact information included in Veterans Information Packet (VIP), MEDVAMC Patient Education webpage and APRs posted in select poster frames at MEDVAMC.