Michael E. DeBakey VA Medical Center - Houston, Texas

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Patient Feedback

Tell us what things we are doing well and what things we need to improve.

If you have concerns about your care; first, try to resolve the issue with the supervisor in that department. Each department supervisor is responsible to take care of patient problems and issues on the spot. You may also use Secure Messaging to communicate with your health care provider. If you are unable to resolve the issue, contact your Patient Advocate either by email or telephone.

Michele Farrow Michele Farrow
Patient Advocate Supervisor
Houston – Michael E. DeBakey VA Medical Center
713-794-7884
Lupe Plata  Lupe Plata
Patient Advocate
Houston – Michael E. DeBakey VA Medical Center
713-794-7884
Rufus Randle  Rufus Randle
Patient Advocate
Houston – Michael E. DeBakey VA Medical Center
713-794-7884
Augusta Williams  Augusta Williams
Patient Advocate
Houston – Michael E. DeBakey VA Medical Center
713-794-7884
Martha McKinny  Martha McKinny
Patient Advocate
Beaumont VA Outpatient Clinic
409-981-8550, ext. 6113
Catrina Dale-Washington  Catrina Dale-Washington
Patient Advocate
Conroe VA Outpatient Clinic
936-522-4000, ext. 1952
Roosevelt Rivers  Roosevelt Rivers
Patient Advocate
Galveston VA Outpatient Clinic
409-761-3200, ext. 12620
Nancy Smith  Nancy Smith
Patient Advocate
Lufkin – Charles Wilson VA Outpatient Clinic
936-671-4362
Garfield Norris, II  Garfield Norris, II
Patient Advocate
Richmond VA Outpatient Clinic
832-595-7700

The goals of your Patient Advocates are to provide open and honest answers, and to be fair, impartial, friendly, and knowledgeable.

If you are having difficulties with your service-connected rating, compensation, or pension, please contact the Houston VA Regional Office at (713) 383-1999 or 1 (800) 827-1000 or the Texas Veterans Commission at (713) 794-7785.