Patient Feedback
Tell us what things we are doing well and what things we need to improve.
If you have concerns about your care; first, try to resolve the issue with the supervisor in that department. Each department supervisor is responsible to take care of patient problems and issues on the spot. You may also use Secure Messaging to communicate with your health care provider. If you are unable to resolve the issue, contact your Patient Advocate either by email or telephone.
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Michele Farrow Patient Advocate Supervisor Houston – Michael E. DeBakey VA Medical Center 713-794-7884 |
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Lupe Plata Patient Advocate Houston – Michael E. DeBakey VA Medical Center 713-794-7884 |
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Rufus Randle Patient Advocate Houston – Michael E. DeBakey VA Medical Center 713-794-7884 |
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Augusta Williams Patient Advocate Houston – Michael E. DeBakey VA Medical Center 713-794-7884 |
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Martha McKinny Patient Advocate Beaumont VA Outpatient Clinic 409-981-8550, ext. 6113 |
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Catrina Dale-Washington Patient Advocate Conroe VA Outpatient Clinic 936-522-4000, ext. 1952 |
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Roosevelt Rivers Patient Advocate Galveston VA Outpatient Clinic 409-761-3200, ext. 12620 |
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Nancy Smith Patient Advocate Lufkin – Charles Wilson VA Outpatient Clinic 936-671-4362 |
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Garfield Norris, II Patient Advocate Richmond VA Outpatient Clinic 832-595-7700 |
The goals of your Patient Advocates are to provide open and honest answers, and to be fair, impartial, friendly, and knowledgeable.
If you are having difficulties with your service-connected rating, compensation, or pension, please contact the Houston VA Regional Office at (713) 383-1999 or 1 (800) 827-1000 or the Texas Veterans Commission at (713) 794-7785.
