Michael E. DeBakey VA Medical Center - Houston, Texas
Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.
Michele (Helen) Farrow
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.
Catrina D. Dale-Washington
Patient Representative, Conroe
John M. Floyd
Patient Advocate, Texas City/Galveston
Laura L. Macclain
Patient Advocate, Lake Jackson
Martha M. Mckinney
Patient Advocate, Beaumont
Nancy L. Smith
Patient Advocate, Lufkin
Patient Advocate, Richmond
Patient Advocate, Katy
281-578-4600, ext. 11608
Patient Advocate, Tomball
If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.
If you are having difficulties with your service-connected rating, compensation, or pension, please contact the Houston VA Regional Office at (713) 383-1999 or 1 (800) 827-1000 or the Texas Veterans Commission at (713) 794-7785.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.