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Michael E. DeBakey VA Medical Center - Houston, Texas

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Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Augusta Williams, Patient Advocate

Augusta Williams

Patient Advocate
713-794-7884

Guadalupe Montana, Patient Advocate

Guadalupe Montana

Patient Advocate
713-794-7884

Michele (Helen) Farrow, Patient Advocate

Michele (Helen) Farrow

Patient Advocate
713-794-7884

Rufus Randle, Patient Advocate

Rufus Randle

Patient Advocate
713-794-7884

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Catrina D. Dale-Washington, Patient Representative, Conroe

Catrina D. Dale-Washington

Patient Representative, Conroe
936-522-4000, x10910

Photo not available

Jeff Davis

Patient Representative, Lufkin
936-671-4363

John M. Floyd, Patient Representative, Texas City/Galveston

John M. Floyd

Patient Representative, Texas City/Galveston
409-986-2900

Laura L. Macclain, Patient Representative, Lake Jackson

Laura L. Macclain

Patient Representative, Lake Jackson
979-230-4852

Martha M. Mckinney, Patient Representative, Beaumont

Martha M. Mckinney

Patient Representative, Beaumont
409-981-8550, x10613

Oliver Avery, Patient Representative, Richmond

Oliver Avery

Patient Representative, Richmond
832-595-7713

Photo not available

Roosevelt M. Rivers

Patient Representative, Tomball
281-516-1505, x11780

Photo not available

Vacant

Patient Representative, Katy
281-578-4600, ext. 11608

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

If you are having difficulties with your service-connected rating, compensation, or pension, please contact the Houston VA Regional Office at (713) 383-1999 or 1 (800) 827-1000 or the Texas Veterans Commission at (713) 794-7785.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.