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Michael E. DeBakey VA Medical Center - Houston, Texas

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Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Augusta Williams, Patient Advocate

Augusta Williams

Patient Advocate
713-794-7884

Guadalupe Montana, Patient Advocate

Guadalupe Montana

Patient Advocate
713-794-7884

Michele (Helen) Farrow, Patient Advocate

Michele (Helen) Farrow

Patient Advocate
713-794-7884

Rufus Randle, Patient Advocate

Rufus Randle

Patient Advocate
713-794-7884

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Audrey Umhoefer, Patient Advocate, Tomball

Audrey Umhoefer

Patient Advocate, Tomball
281-516-1505, x11780

Catrina D. Dale-Washington, Patient Representative, Conroe

Catrina D. Dale-Washington

Patient Representative, Conroe
936-522-4000, x10910

John M. Floyd, Patient Advocate, Texas City/Galveston

John M. Floyd

Patient Advocate, Texas City/Galveston
409-986-2900

Laura L. Macclain, Patient Advocate, Lake Jackson

Laura L. Macclain

Patient Advocate, Lake Jackson
979-230-4852

Martha M. Mckinney, Patient Advocate, Beaumont

Martha M. Mckinney

Patient Advocate, Beaumont
409-981-8550, x10613

Nancy L. Smith, Patient Advocate, Lufkin

Nancy L. Smith

Patient Advocate, Lufkin
936-671-4362

Oliver Avery, Patient Advocate, Richmond

Oliver Avery

Patient Advocate, Richmond
832-595-7713

Sushant Jain, Patient Advocate, Katy

Sushant Jain

Patient Advocate, Katy
281-578-4600, ext. 11608

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

If you are having difficulties with your service-connected rating, compensation, or pension, please contact the Houston VA Regional Office at (713) 383-1999 or 1 (800) 827-1000 or the Texas Veterans Commission at (713) 794-7785.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.