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Michael E. DeBakey VA Medical Center - Houston, Texas

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Houston VA Wins National Quality Award

August 30, 2004

Houston VA Wins National Quality Award

Released: 2004/08/30

HOUSTON - The Michael E. DeBakey VA Medical Center (MEDVAMC) was notified last week that it is the winner of the Secretary of Veterans Affairs Robert W. Carey Organizational Excellence Achievement Award. The Carey Achievement Award is presented to organizations demonstrating effective, systematic approaches to management and producing positive trends and performance levels in key areas of importance.

In the last two years, MEDVAMC leadership and staff have developed and implemented numerous innovations and improvements, including free valet parking for veterans and their family members; the largest, not to mention award-winning, employee vanpool program in the Houston-Galveston area; a School-at-Work education program for entry-level employees; installation of automated external defibrillators throughout the hospital and its outpatient clinics; and a pharmacy robotic courier system. In addition, the MEDVAMC was awarded Magnet Status from the American Nurses Credentialing Center, a designation only elite hospitals providing outstanding nursing care, nursing management, and nursing administration hold.

The Carey awards are named in memory of Robert W. Carey, a publicly recognized VA quality leader and a champion for excellence in the federal government. These awards were established to recognize organizations within the VA that have implemented exemplary systems management approaches. The fifty-page application uses the Malcolm Baldrige National Quality Award criteria and the applications are evaluated at three levels by award examiners. Secretary of Veterans Affairs Anthony J. Principi makes the final selections.

The goals of these awards are to promote system management awareness and implementation throughout the Department; provide a model against which organizations can assess their transformation efforts, organizational effectiveness, and performance in delivering service and satisfying customers; and inspire organizations and individuals to do their best to improve throughout the VA.

MEDVAMC Director Edgar L. Tucker is a guest speaker on the value of leadership at the VA's Carey Award Symposium in Washington, D.C. on September 28, 2004. During the awards ceremony later that week, Secretary Principi will officially present the Robert W. Carey Organizational Excellence Achievement Award to Tucker.

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Point of Contact: VHAHOU Public Affairs