To avoid running out of medicine, Veterans are urged to order their next refill as soon as they receive a delivery. The Outpatient Pharmacy will not accept routine refill requests or fill new, non-emergency medications at its window after January 1, 2012. Refills and non-urgent medications are mailed to Veterans. Exceptions will be made for emergency situations such as lost or stolen medications, or if a Veteran has run out of critical medications such as insulin or blood pressure medications.
To obtain a new prescription, talk with your health care provider or contact the 24-hour VA Telecare Center at 713-794-8985 or toll-free 1-800-639-5137.
There are several easy and quick ways to refill your prescriptions.
Internet – Fast & Easy
Use VA's My HealtheVet. It is fast, easy, convenient, and secure. This website offers Internet access to a wide variety of VA health care information and services including prescription refill and secure messaging with your health care provider. If you have questions about registration or in-person authentication, call 713-791-1414, ext. 26348, speak to the Administrative Assistant in your clinic, or e-mail firstname.lastname@example.org.
Automated Telephone Refill Hotline – Fast & Easy
The Prescription Refill Hotline is available 7 days a week, 24 hours a day. The telephone number is 713-794-7648 or toll-free 1-800-454-1062. You will need a touch-tone telephone, your social security number, and prescription number. Your prescription number is located on the top left corner of your prescription container.
Mail the computerized refill form you received with your prescription when it was filled by the Pharmacy. This method takes longer because of postal delivery processing times.
Mail when Refill Slips Are Not Available
To request refills when you do not have the computerized refill slip, mail the VA Pharmacy your request in the form of a letter. This letter must contain your complete name, social security number, and the prescription number or name of medication. Mail your request to MEDVAMC 580/119, 2002 Holcombe Blvd., Houston, TX 77030-4298.
There are 3 drop-off boxes available at the hospital in Houston to use to return your computerized refill slip: (1) Near the rotating doors at the main entrance, (2) Outside Prime Care Clinic #3, and (3) the Outpatient Pharmacy Waiting Room on the 1st Floor.
The Outpatient Pharmacy at the Michael E. DeBakey VA Medical Center is open Monday - Friday, 8 a.m. - 8 p.m. and Saturday, 8 a.m. - 4 p.m. The pharmacy is closed on Sundays and most federal holidays.
If you are having trouble getting refills, call the VA Telecare Center at 713-794-8985 or toll-free 1-800-639-5137 and ask to speak with a pharmacist. If you have run out of refills, you must contact your health care provider.