Check-in Kiosks Increase Convenience - Michael E. DeBakey VA Medical Center - Houston, Texas
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Michael E. DeBakey VA Medical Center - Houston, Texas

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Check-in Kiosks Increase Convenience

Veteran Justin Wilson using the kiosks to check-in.

Veteran Justin Wilson using the kiosks to check-in.

Thursday, June 9, 2016

Veterans at the Michael E. DeBakey VA Medical Center can now use new technology to check-in for scheduled appointments and manage their personal information. Recently updated VetLink kiosks are currently in use at Houston VA Medical Center and all nine of the Houston-area Community Based Outpatient Clinics.

Veterans can use the VetLink kiosks for a number of functions, including checking in for previously scheduled medical appointments, updating their demographic and contact information, viewing their account balance information, and updating their insurance information. These kiosks will help reduce the Veteran’s wait time and allow the Veteran to get started with their appointments faster.

“The Houston VA is committed to serving Veterans and meeting their changing needs,” said Christopher Sandles, Houston VA’s Interim Director. “VetLink Kiosks are just another way we aim to provide easy-to-use services to improve the health care experience for both Veterans and their families.”

The VA will continually upgrade the VetLink software and hardware in order to enhance services offered to Veterans. Some of the future services include scheduling and viewing future medical appointments, completing payment transactions, completing and signing various VA documents, updating their medication information, and refilling prescriptions.  The kiosks will not be replacing the check-in clerks, but will assist in streamlining the process and give clerks more time to assist Veterans who may require additional assistance.

The new VetLink Kiosks have touch-screen technology to allow for easy access to make changes to health information. On VetLink you can:

  • Check-in for previously scheduled medical appointment 
  • Update contact information
  • Update demographic information
  • Update and validate insurance information
  • View an account balance
  • Print an appointment itinerary slip

VA staff and volunteers are available to help Veterans check in to the new kiosks. Veterans will need their Veterans Identification Cards (VIC) to use VetLink. 

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