Having Someone to Talk to Saves a Veteran’s Life - Michael E. DeBakey VA Medical Center - Houston, Texas
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Michael E. DeBakey VA Medical Center - Houston, Texas

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Having Someone to Talk to Saves a Veteran’s Life

Army Veteran Debra Lawson meets Houston VA’s Ben Osevwe, RN, for the first time after developing a relationship through six months of phone calls. Osevwe is a psychiatric nurse with the Virtual Depression Care Management program.

Army Veteran Debra Lawson meets Houston VA’s Ben Osevwe, RN, for the first time after developing a relationship through six months of phone calls. Osevwe is a psychiatric nurse with the Virtual Depression Care Management program.

By Todd Goodman
Thursday, October 24, 2019
Houston VA Medical Center’s Virtual Depression Care Management program is a team of psychiatric nurses who reach out to mental health patients to get a sense of their mood and ensure they are taking their medication. One such nurse recently came face-to-face with a Veteran whose life he has helped save at least twice.  

Army Veteran Debra Lawson credits Ben Osevwe, RN, with saving her life. He calls her a couple times per month to check in. His last call likely saved her from a heart attack.

“My arteries were completely clogged,” said Lawson. “Every time I walked it was real tight pressure and then pain. I told Ben and he said for me to go to the hospital immediately.”

Lawson was admitted to Houston VA for a stent procedure to open her arteries. She says it was Osevwe’s caring that made her come in and have the surgery. During her admission, Osevwe brought flowers to her bedside to finally meet the woman behind the voice he knows so well.

“When somebody cares about you, you feel more responsible,” she said. “If something bad happened, I’d hate for him to read about it because he cares so much.”

Over the course of six months, Osevwe and Lawson have developed a connection through their phone conversations. Lawson suffers with bipolar disorder. When depressed, which happens often, she isolates, refusing to leave her bed.

“My room is completely dark,” she said. “It’s like night. And I just want to be left alone when I’m depressed. I try to pick myself up and do things because if I don’t … everything will fall apart. And I’m a compulsive person, too. So, if I do get up and do things I’ll overspend and spend my bill money, which is even worse.”

When depression hits, she won’t take phone calls, but she answers for Osevwe.   

“Ben, he is dependable,” she said. “He’s going to call. And when I have called him, he answers the phone. He checks on me regularly. My heart problem didn’t have anything to do with depression and he picked up on that too.”

Because of their many conversations, Osevwe has developed a keen sense for when her depression is worse than usual. During a recent conversation, he told her she didn’t sound well and Lawson called the Veterans Crisis Line.

“He’ll call me and I’ll try to play it off and tell him, ‘I’m okay,’ but he’ll tell me I don’t sound right and I’ll open up to him,” she said. “The Crisis Line was a big help to me that one night because I just didn’t think I could take it anymore.”

Admittedly, Lawson doesn’t have many people in her life to whom she can open up. Her depression is so severe that it severs relationships.

“Depression puts me in the bed,” she said. “I can’t get out. I won’t pay my bills and I won’t talk to anybody. Ben is really the only person I’ve had to talk to. If I were to commit suicide, everyone who knows me would think, ‘Why did she do that? She always seemed happy.’ I put on that happiness around other people. But Ben can detect right away because he knows me—not face-to-face, but he knows the tone of my voice and when I don’t sound right. The more he questions me, the more I open up to him because I know he cares.”

“There have been times she has been really depressed and I can sense it in her voice,” said Osevwe. “I try to know a little more about the Veteran and what is going on in their lives so I can have a better understanding of how to help.”

Lawson has five children who care about her, but don’t always know the best way to help her when she’s down.

“My children have seen my depression for years and they know I just go to bed,” she said. “If they say, ‘Oh, you should just stop that,’ it hurts more than anything because they don’t realize what I’m going through. They think, ‘Mom, if you just get up you could do something.’ It’s not that easy. They don’t understand.”

“That is why we try to involve the family in the treatment,” said Osevwe. “Many times, the family doesn’t have a clue how to help in terms of depression or anxiety. They just don’t know.”

That’s why the Depression Care Management team has been such a welcomed addition. It gives the Veteran another arm of support in a battle that affects so many. For people who are depressed, just having someone to talk with can make all the difference. Osevwe is determined to see her get better. His passion for his job is obvious when he speaks to and about Lawson. 

“She doesn’t see a light at the end of the tunnel because she has been going through this for years” he said. “Sometimes there are things in the background that make treatment ineffective. We need to get rid of those things that are pulling you down and then you will respond positively to our treatment. You can be more productive in life.”

The program, which began in April, already has expanded to the community-based outpatient clinics.

“Our job is to give our patients a virtual hug,” said Fran Hodgkins, nurse manager for the program. “We know that if you stay on your medicine, we’ll be able to see your depression decrease.”   

That is why Lawson wanted her story told, “So that others may listen to their therapists instead of putting it off and thinking it won’t do any good.”

Before Osevwe went back to work and she finished packing for discharge, she had one more thing to say.

“I love Ben.”

“I love you, too,” he said.


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