Customer Service - Michael E. DeBakey VA Medical Center - Houston, Texas
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Michael E. DeBakey VA Medical Center - Houston, Texas

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Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Peggy J. Franklin, Chief, Veteran Experience Service Center

Peggy J. Franklin

Chief, Veteran Experience Service Center
713-794-7884

William

William "Eric" Babers

Patient Advocate/Veterans Experience Specialist
713-794-7884

Photo not available

Dr. Edwin Guobadia

Social Worker/Patient Advocate
713-794-7884

Lashuida Jackson, Patient Advocate/Veterans Experience Specialist

Lashuida Jackson

Patient Advocate/Veterans Experience Specialist
713-794-7884

Lillie T. Swafford, Patient Advocate/Veterans Experience Specialist

Lillie T. Swafford

Patient Advocate/Veterans Experience Specialist
713-794-7884

John Webster, Patient Relations Assistant

John Webster

Patient Relations Assistant
713-794-7884

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Martha M. Chandler, Patient Advocate, Tomball

Martha M. Chandler

Patient Advocate, Tomball
281-516-1515

Christopher Crear, Patient Advocate, Texas City/Galveston<br>713-503-3328

Christopher Crear

Patient Advocate, Texas City/Galveston
713-503-3328

409-986-2900 Ext. 10506

Catrina D. Dale-Washington, Patient Advocate, Conroe<br>936-522-4010

Catrina D. Dale-Washington

Patient Advocate, Conroe
936-522-4010

713-791-1414 Ext. 10310

Photo not available

Jeff Davis

Patient Advocate, Lufkin
936-671-4363

Martha M. Mckinney, Patient Advocate, Beaumont

Martha M. Mckinney

Patient Advocate, Beaumont
409-981-8550 Ext. 10613

Photo not available

Sharon Bondy

Patient Advocate, Richmond
713-791-1414 Ext. 10104

Photo not available

Jim T. Thomas

Patient Advocate, Lake Jackson
713-791-1414 Ext. 11432

Photo not available

Diane Caldwell

Patient Advocate, Katy
281-578-4600 Ext. 11535

For a listing of additional contacts, please visit our phone directory.

If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

If you are having difficulties with your service-connected rating, compensation, or pension, please contact the Houston VA Regional Office at (713) 383-1999 or 1 (800) 827-1000 or the Texas Veterans Commission at (713) 794-7785.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.